Freqent Asked Questions (FAQ)

- Additional conditions -  

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01) About FashionForTheFamily and contact-details

02) Does FashionForTheFamily have a ‘brick-n-mortar’ shop / to collect orders?

03) My personal details (address or e-mail) changed. How can I adjust?

04) I forgot my password!

05) The order-process: how can I order?

06) The shipping-process & costs: how does FashionForTheFamily ship?

07) The payment-process: how can I pay?

08) Does FashionForTheFamily accepts orders for Cash on Delivery (COD)?

09) The payment is to Procon Invictra and not to FashionForTheFamily, is that right?

10) Is it save to pay via internet at FashionForTheFamily?

11) How long does it take before I receive my order?

12) Can I request for a shipment-delay (e.g. because of holidays)?

13) When does the SALE starts?

14) Just after my order the price reduced, can I claim any compensation?

15) I have a complaint, how to proceed?

16) Our Guarantee: I have a complaint about an article I bought some time ago; is there a guarantee?

17) Revocation: can I return any merchandize?

18) Can I exchange an article?

19) Are there costs involved (like shipping-costs etc.) in case of merchandize-returns?

20) How does the FFF-loyalty program work and where can I find my account?

21) How does the Voucher-system work and where can I find my account?

22) The Guestbook - where and how I can leave a posting? 

23) What does it mean “FashionForTheFamily is a full service webshop and 6 x 24 hrs open”? 

24) How do I know I can shop save & secured at FashionForTheFamily.com?

25) Why I should order a minimum of € 25,-?

26) I want to send someone a present. Can you gift-wrap my order and ship it straight?

27) The Tell-a-Friend Sponsor Program: I know a few friends that I would like to recommend FashionForTheFamily.com, how should I proceed?

 

***

 

1) About FashionForTheFamily.com and contact-details.

Have a look at 'About us’ and at 'Our Principles’that you can find by clicking at the horizontal menu-bar on the 'INFO' -button. The economy-editorial office of the Nederlands Dagblad (national Dutch Newspaper) visited FashionForTheFamily.com which resulted in a nice article that you can read here.

We are a webshop and a mutual initiative of 4 companies: Procon Invictra (the owner), the Quist Schoenengroep (Shoes), Villa Rose (Kidswear) and Romantic Lifestyle. All information and products are available only via this website. Our company is designed in such an efficient way that we can not offer a customer service call-centre. We do not have a fancy brick-n-mortar shop with personnel etc. Only an office and a storage-warehouse, the savings we realise with this concept we pass on to our customers, a.o. by free shipping to Dutch addresses and heavily subsidised shipping-rates outside The Netherlands. All correspondence is done via e-mail but needless to say we immediately give you a call in case we notice you need our help!

We kindly ask for your understanding that such a service would be very costly, as we follow a 6 (closed on Sunday’s) x 24 hrs shopping-concept by serving a large customer-base in both Holland as well as in the Dutch communities in the traditional immigration-countries like Canada with time-differences up to 9 hours.

Apart from that it appears that over 95% of the questions are being answered in these FAQ or somewhere else on this site.

Please do not hesitate to contact us in case you need any clarification. Please ask your questions by e-mailing us at info@FashionForTheFamily.com we strive to serve & reply you always within 24h with a sufficient feedback.

 

2) Does FashionForTheFamily have a ‘brick-n-mortar’ shop / to collect orders?

Unfortunately no, we are a 100% ‘full service’ webshop and all our products can only by  bought and ship via this webshop.

Our intention is to participate in some fairs like the WegWijs-beurs (Jaarbeurs Utrecht in Holland) and the FamilieDagen-beurs with a large booth in order to meet our customers. In that way we offer at least twice a year our customers to buy off-line and on the spot from us.

 

3) My personal details (address or e-mail) changed. How can I adjust?

After you logged in under your old name using your existing e-mailadres, you choose for the option ‘My Personal details / information’. Here you can make your desired adjustments.

Please take a note: in case you would like to change your e-mailaddress, please first un-subscribe yourselves – with your old e-mailaddress – for the Newsletter. After un-subscribing you can subscribe yourselves with your new e-mailaddress.

 

4) I forgot my password!

Click on the Log In-button on the horizontal menu-bar, click on the link ‘password forgotten?’ and you will receive your new password by e-mail (that you can change afterwards into your favourite one).
- Please keep your log-in details as well as your password confidential. Never advise someone of these details. Our Customer Service will never ask for it.

Please send us an e-mail along with your personal details (no password), in case you forgot your password and in case your e-mailaddress meanwhile changed while registered under your old e-mailaddress, to: info@FashionForTheFamily.com

 

5) The order-process: how can I order?

It’s very simple! Select the desired product(s) in the desired size and click on the button ‘in ShoppingCard’ (you did not buy anything yet, you just added something in your Shoppingcard as shown on the right top column). At any moment you can delete your added items by clicking on the little trash-icon next to the article in your ShoppingCard. The price shown next to the product is the price you pay. To Dutch addresses we do not charge any shipping (or admin costs). If you are logged in, the system automatically derives your address and show the shipping costs for any international destination (outside the EU we ship tax-free).
There is a minimum order of € 25,- (see question #25). Once you are finished shopping you click on the button ‘Check out’ and the system automatically requires your personal details. If your already have an account you can log-in, if not you can create one here. In this case you select ‘Create an account’ and here you can complete your personal details. After this you get a customer-number that the system automatically generates and send to you by separate e-mail.

During the order-process you see on top of your screen an order-flow that indicates you which steps needs to be taken and which one you are currently in.

After the check-out you receive another confirmation e-mail with all details.

Next time when you shop you can first log-in with your e-mailaddress and password (or just start shopping and log-in during the check-out).

 

 

6) The shipping-process & costs: how does FashionForTheFamily ship?

 

 

FashionForTheFamily ships only through a first-class courier-service: GLS in The Netherlands / Europe and its partner FedEx overseas. In this way we minimize the risk of lost packages, damage and theft during the shipment and respect the Dutch law and the Thuiswinkel.org regulations by delivering only with proof of receipt by signature. Through a Track & Trace-facility both our customer-service as well as our customers can follow the package online and determine when it was presented to you and who signed for it.

We do not charge shipping- or admincosts: each order will be shipped free of charge to any address in The Netherlands and at very low rates outside The Netherlands. Unfortunately we can not ship to a PO Box and COD (Cash on Delivery).

You only pay us the amount as indicated, no other costs are applicable. We do subsidize these costs as the real costs are about € 6,95. Similar amount is the figure we subsidize for international shipments (which is already deducted from the amount you pay us).

Check for our international shipping information at INFO, question 18, International Shippingcosts.

 

 

7) The payment-process: how can I pay?

Please check Our Payment Methods for an extensive overview. Below a short outline of our options:

1) iDEAL (free): this is a Dutch inter-banking online payment system. Only for our Dutch customers.
2) Credit-card (free): choose your type of credit-card and follow the instructions.
3) PayPal (free): very convenient for our international customers. You can pay us at paypal@FashionForTheFamily.com.
4) Bank-wire (free): In case you do not have access to an online-bank payment system, you pay us via a standard bank-wire by advising your details + ordernumber.
- Please note that FashionForTheFamily requires receipt of payment within 7 days. Orders that remain unpaid longer will automatically be cancelled.
5) Voucher (free): (see question #20 + #21), pay us with a Voucher.
6) After-pay option: we are only able to offer this service for Dutch residents.
7) For Belgian customers: BanContact / Mister Cash (free)
8) For German customers: GiroPay (free)
9) For French customers: Carte Blance (free)

*** We are not able to ship to a P.O. Box nor accept COD’s (Cash on Deliveries).

 

8) Does FashionForTheFamily accepts orders for Cash on Delivery (COD)?

Unfortunately not. Due to the very high costs (for us and for our customers) and risk of non-performance, we decided not to offer this option.

 

9) The payment is to Procon Invictra and not to FashionForTheFamily, is that right?

Yes, Procon Invictra is a 100% owner and mother-company of FashionForTheFamily as per Chamber of Commerce registration as well as our bankers, the Rabobank Leerdam – The Netherlands. You will notice payments to Procon Invictra on your bank-account.

In case you pay via creditcard, you pay – probably without even being aware - via our Payment Service Provider MultiSafePay with their intermediate internetbank MultiPay under the account of FashionForTheFamily.

 

10) Is it save to pay via internet at FashionForTheFamily?

Your worries are not in vain! Recent investigations (read here the RD-article and here the AD-article both in Dutch) of Networking4all dated 18th November 2009 showed that at 13.000 Dutch webshops with iDEAL-connection it appears that only 12% of the cases had a sufficient protection with regard to personal data. Caused by a lack of an installed SSL (Secured Socket Layer)-certificate. FashionForTheFamily belongs to this 12% and has sufficient security & protection of personal data through its own installed SSL-certificate. In addition to that we outsourced the payment-traffic through a specialist internetbank: the Payment Service Provider MultiSafePay.

Because of this FashionForTheFamily can guarantee you the highest level of payment-safety & security on internet: offering payment-traffic via our own encrypted coding SSL-certificate, managed by and under the name of FashionForTheFamily itself.

This own SSL-certificate offers 2 guarantees: 1) it guarantees the identity of FashionForTheFamily and 2) it guarantees the highest safety & protection of your order- and personal data. Please always check during the order- and paymentprocess whether the status in the URL-field is on https (secured) together with the appearance of this lock-icon  .

You may rest assured that we take your privacy and payment safety & security very serious! The implementation and administration is performed by the best professionals (the internet engineers of DataCT). And not only this, these are monitored, inspected and certified by the independent internet-industry-organisationThuisWinkel.org (FashionForTheFamily is a member of this organisation).

 

11) How long does it take before I receive my order?

We will send your order within 24h after your confirmation and receipt of your payment of which you will receive a separate confirmation e-mail (see question #6).

Apart from that you will receive a separate e-mail with a Track & Trace code, for you to follow your package.

All orders received on working days before 14.00 hrs we ship the same day. This means in Holland delivery the next day, in Europe within 2-3 days and overseas within 3-5 days. The delivery by our courier GLS in The Netherlands and Europe and its partner FedEx overseas is beyond our responsibility.

*** In case certain products require a longer lead-time, we explicitly mention this in the product-description.

*** Under legal requirements we have to deliver the package to you within 30 days. Hence we are far below these delivery-times.

DELIVERY-PERFORMANCE GUARANTEE & VOUCHER: for our logistic department it is kind of a sport to get your order shipped within the same day. In case we fail caused by a lack of attention from our side, or for whatever reason from our side except a force majeur, to get your order shipped within the legal required 30 days, you get a 100% refund; a cash-back via a Voucher without any discussion.

 

12) Can I request for a shipment-delay (e.g. because of holidays)?

Our logistic department is focused to ship within the same day, therefore we are unfortunately not able to offer you a delayed delivery. 

 

13) When does the SALE starts?

It doesn’t need further explanation that fashion is a pre-eminently seasonal item. Weather-conditions sometimes impact the duration of a ‘fashion-season’. On top of that certain fashion-brands follow a deviating marketing-strategy. The SALE of out-of-season fashion might even have an overlap with some promotional offers. In short, it is not an easy question to answer.
We recommend you to subscribe to our Newsletter in case you want to be informed about developments like promotional offers, SALE and other news.

*** SALE: In case we mention this, we normally mean the change of the ‘fashion-season’. At the end of the season we offer, against strong reduced prices, the remaining articles out of our current stocks. To keep our webshop attractive, FashionForTheFamily always tries to have articles in SALE.

*** Special offers & discounts: because of the large assortment with daily newly added products, we regularly have special promotional actions. Through reasons of reducing stocks, to create space for new products or sometimes to promote a special brand (in combination with the producer / brand-owner). It can also happen that (eg, prior to the sale) stepwise incremental discounts are offered. Underlying decisions are based on many factors, on this is nothing to say other than that we recommend you to sign up for the Newsletter.

 

14) Just after my order the price reduced, can I claim any compensation?

The valid article-price is the price that we both agreed at the moment you ordered from us: we mention a price and based on this you decided to order from us (to put this in a legal way: at the moment both parties entered into a sales-confirmation).

Experience learns that often a large part of the articles in several sizes are sold within 24 hrs after the SALE started. If you bought before at a higher price you did have had the opportunity to get this particular article in that size which after the SALE started might not be available anymore.

The legal regulations – the Dutch law is applicable – stipulate that retailers have the right to follow their own pricing-strategy. As a consumer you bear the responsibility to make a proper consideration and decision to agree buying a particular product at a particular price at that moment. Because of that reason you do not have the right to claim for any compensation in case you bought a product that soon after you bought it reduced in price.

 

15) I have a complaint, how to proceed?

Despite all our efforts, prevention and quality control it can happen unfortunately that the product does not suit your expectations. This can even happen the best. However we are very well aware that this is exactly one of the main issues where we can (and want) make a difference! Because of that we created a special procedure to solve your complaint as fast as possible in a mutual satisfactory way.

You will find the Complain-procedure here and under the menu-button ‘INFO, point #17 ‘Complaint-procedure’.

 

16) Our Guarantee: I have a complaint about an article I bought some time ago; is there a guarantee?

For information about our Complaint-procedure we recommend you to have a look at the previous question; question 15. A few additional comments about a complaint about an article you have already some time in your possession:

Warranty: the period in which the warranty is applicable is 6 months after receipt of the article.

Your responsibility of ‘normal’ use: this warranty is exclusively applicable in case you applied the normal care and if you applied a normal frequency of use, cleaning and maintenance.
- In case it appears during fabric-investigation that the cleaning-instructions were not applied properly c.q. you choose for a deviating cleaning-method, your claim will be rejected.

Terms of Reasonability & Fair Dealing: apart from that, it should be reasonable to expect that the lifetime of an article is indeed 6 months. A waist-belt or ladies hat can last for years but it’s not fair to expect for example children-tights / socks to last much longer than 6 months; after such period there is at least visible wear.

Legal obligation selling party (FashionForTheFamily): you may expect that the article you bought from us not only is in accordance with the product-description but that the product also meets the (reasonable) expectations you had at the time of order with regard to the ‘properties’ of the product.

Conformity (warranty of quality): you may expect from FashionForTheFamily that all products are of a sound quality.

*** Images in our webshop are made using the highest care and mostly under our own supervision. We use state-of-the-art Nikon-technology in our own photo studio. Despite this one should realise that (very) small colour-deviations can appear once your monitor-screen uses different settings.

Obviously it will be possible that the quality of an article after a period of time no longer meets your expectations (anymore). For example, a jacket has extreme wear after short use, a (zip)fastener does not work anymore or you note that the jacket has an extreme colour-fading after cleaning.
In case you have such a complain – that meets the abovementioned characteristics – we would appreciate to receive your notice in accordance with the Complaint-procedure as described in question #15.

 

17) Revocation: can I return any merchandize?

If you ordered to ship to an address outside The Netherlands, we have no possibilities to accept returns c.q. order-cancellations unfortunately unless you want to exchange.
We recommend you to have a close look to the product-descriptions and make sure your monitor-settings are correct. In that way you can make the best decision about product-images. We from our side try to enclose as much information as possible and make sure the product-images are the best reflection of reality.
For our international customers we are glad to make an exception by providing you measurements of the articles you advise us in case you still have some doubts.
From our experience we can advise you that in case you make a careful consideration beforehand there is hardly any need to return / exchange. Therefore: please do not hesitate to contact us, our Customer Service is happy to assist you!

But do not worry! In case the article you bought doesn’t really suits you well, you can return it to us for exchange. Please read the conditions for that in the next question; question #18.

 

18) Can I exchange an article?

Yes you can! We strive to satisfy our customers completely wherever they are to provide them the best possible service. Because in our opinion one should be able to exchange articles with the aim to finally be completely satisfied with the product you bought from us. That’s why you can exchange articles without any discussion. It’s very simple to do and we do not charge you any costs for that (except for the return shipping-costs for customers outside The Netherlands).

Suppose, you bought a skirt from us but the size does not meets your expectations (the fit or size is not yours) and you want to exchange it for a smaller size. Please follow the steps below:

1) Log in into your Account and - in case we can receive it back from you within 14 days after we shipped it - a check-box appears with ‘Merchandize Returns’. Select the products you want to return and create a Return-note.
2) You will receive from us our Return Shipping Instructions once your return is accepted.
3) Once you received our confirmation that the Return is accepted, you place a new order (in the correct size). You order this – without paying for it - by selecting the Payment Method: BANKWIRE.
- Type a note during and in your order that this new order actually is a Replacement Order along with the Return-note-number as well as the ordernumber of your initial order.
4) Once your Return is in un-used condition (incl. the packing), ready for us to sell to other customers you can ship it back to us (only after you received from us the Return Acceptance, please do not ship before).
- The shipping-costs for your return to us are for your account.
5) Upon arrival & acceptance we change the payment status condition of your Replacement Order from Awaiting Payment by Bankwire into: PAID.
- You only pay us the (already subsidized) shipping-fee for this Replacement Order.
6) Once we received your payment of the shipping-costs we immediately ship your Replacement Order.

Please note: We want to make a return as easy as possible for you and at the same time reasonable and workable for both of us. There is a maximum time-frame of 14 days after we shipped the material to you. In these 14 days we should have your return back to us in our possession. That means for instance that a shipment to Canada (normally takes about 3 - 7 days) needs to be returned within 3 days after it arrived your home (date of post-stamp is leading). For amongst others that reason the Return Time-frame was extended from 7 to 14 days. After this period we can not accept any returns anymore.

 

19) Are there costs involved (like shipping-costs etc.) in case of merchandize-returns?

No! We do not charge you for exchange-returns any costs! So, no admin- or a re-stocking-fee (costs to place a return-article back into the webshop); that’s what we call service!

Please read the questions #17 and #18, the only costs you have are your own shipping-costs for returning the products back to us as well as the (subsidized) shipping-costs for the Replacement Order back to you. We strive to satisfy our customers completely wherever they are to provide them the best possible service. Because in our opinion one should be able to exchange articles with the aim to finally be completely satisfied with the product you bought from us. That’s why you can exchange articles without any discussion. It’s very simple to do and we do not charge you any costs for that (except for the return shipping-costs for customers outside The Netherlands).

We strive to inform you in our extended product-descriptions the best possible, along with high-quality multiple pictures. In this respect we do have a common goal by trying to avoid - for us costly - returns. That’s why we kindly ask you to apply careful attention during ordering at our webshop. We would prefer to take over all your shipping-costs in case of an exchange-return, however we can’t afford such.
We subsidize shipping-costs with about € 6,95 to all our customers, national and international. Because margins on garments are small, limited by seasonal influences and we mainly do not work with Vouchers, online-paymentcosts (credit-cards payment receipts) can reach levels upto 6,5% that we pay and returns are labour-intensive, we kindly ask for your understanding that we ask you to contribute by paying your own shipping-costs.

 

20) How does the FFF-loyalty program work and where can I find my account?

We happily reward our loyal customer again! For this we developed a very favourable loyalty program; the FFF-points. No risk of loosing stamps, saving cards or saving cards that are half way and thus useless; we keep automatically track of your points that never expire, you do not have to look after it, we do for you!
Every time you spend (including the SALE!) you receive for each € 10,- and every € 10,- thereafter an (electronic) FFF-point that gives you the right to buy - out of our complete assortment - free of charge. You can exchange your FFF-points at any time into a Voucher ready to use immediately during your check-out!

- You can find your FFF-points statement after you logged-in into My Account. In that way you are always updated knowing what to spend from your points.
- Validity: FFF-points have no expiration. In case you exchange them for a Voucher there is a validity of 1 year for that Voucher.
- Every time you spend a minimum of € 10,- and for every € 10,- thereafter you receive 1 FFF-point with a value of € 0,25.
- No FFF-points will be granted over a (part)payment by a Voucher.
- You can exchange your FFF-points at any time into a Voucher ready to use immediately during your check-out! In your Account you will find your statement of available FFF-points. Here you will find the link to exchange your FFF-points into a Voucher. This link is only visible in case of existence of FFF-points with the status "Available".
- Please note: only FFF-points with the status "Available" will show up in your statement, these points are available to exchange for a Voucher. The status "Available" will appear after 14 days after we sent your last order.
- After you exchanged your FFF-points into a Voucher, you will find the Voucher-code under your Account, subs. My Vouchers. This code you need during check-out.
- How to spend FFF-points?: after you exchanged your points into a Voucher, you receive the required Voucher-code. This code you need during the check-out of your next order (the system shows a link under which you can complete this code). This payment-option will only  be enabled once you do have valid Vouchers available to pay with. By completing the code in the required field you pay us and the system accepts your order.
- Vouchers generated by FFF-points are Cumulitative, that means: available in combination with other Vouchers.
- FFF-points can not be exchanged into cash.
- FFF-points are personal and can not be transferred to someone else.

*** Please read the information about Vouchers in the next question: question #21.

 

21) How does the Voucher-system work and where can I find my account?

You can exchange FFF-points for a Voucher (see previous question #20) or receive a Voucher by using the Tell-a-Friend Sponsorprogram (see question #27). Sometimes we have a special promotion that works with a Voucher. All comes down to the same principle: a Voucher gives you the right to buy from us at FashionForTheFamily.com.

- Where?: Your Voucher-statement you will find under My Account after you logged-in, under: My Vouchers. This gives you an immediate insight in your Total value to spend.
- Validity: The Voucher-validity can vary. A Voucher received from an exchange of FFF-points has a validity of 1 year. Vouchers of a special promotions normally have a (much) shorter validity as they have a temporarily character. In your Account under My Vouchers you will also see the validity.
- How to spend my Vouchers?: during the check-out of your next order, you select the check-box (as a payment-option) for ‘Voucher’. Complete the Voucher-code in the required field. This field you will also find by clicking on 'Overview’ on top of the order-process flow during your checkout.
- A Voucher ca not be exchanged into cash.
- A Voucher is personal and can not be transferred to someone else.
- No FFF-points will be granted at orders paid by a Voucher.

*** Important! We can not refund you in case you spend a Voucher with a higher amount than your order. Please spend your Voucher when ordering a similar amount as the balance will be lost.

 

22) The Guestbook - where and how I can leave a posting?

The frequent positive reactions and enthusiasm expressed into mails to our us about both our service as well as about our products are well received and stimulate us to even further improve ourselves! Obviously we invite you to share your ideas, opinions and recommendations with others in our – public - Guestbook. Good references are valuable and points of improvement keep us focussed!

Because of the fact that we want to maintain a high quality of our Guestbook, only customers having an account with us (being ‘experts-by-experience’) get access to the back-end of the Guestbook enabling them the write a posting in the Guestbook. After you logged-in into your account this feature will become visible by clicking on the Guestbook-button.

Taking the norms & values of decency into account, you are free to express yourselves. FashionForTheFamily can not held responsible for the contents of the Guestbook.

 

23) What does it mean “FashionForTheFamily is a full service webshop and 6 x 24 hrs open”?

At FashionForTheFamily you can shop whenever you like, day and night and every day of the week, except on Sunday’s. That day we are closed and you will see this screen. Everybody is welcome and for each budget there is sufficient choice against a good price / quality ratio. From the latest fashion with exclusive fabrics to affordable clothing in the outlet or SALE.

Like our name, we offer fashion for the whole family, together with our favourable conditions such a our low international shipping-rates and tax-free-shopping for our overseas customers, FashionForTheFamily holds a unique position in the market!

We exclusively sell through internet, we do not have a brick-n-mortar shop. All correspondence is through e-mail but needles to say that we immediately call you in case we notice you require our assistance, no matter where you are on this planet as our Customer Service can also serve you in English and German.

Through our continuous strive to improve our service, communication, assortment and prices, we can easily beat competition from the traditional brick-n-mortarshops even if we are not physically located in your country. The phenomena of online-(fashion)shopping is strongly emerging since the year 2000. No rainy shoppingstreets or busy shoppingmalls, tired legs, dragging heavy shoppingbags, parkingcosts & problems, long lines behind checkout counters and awkward kids or pushy salesmen but shop at the moment you want out of your relax-chair! You get it the next day (in The Netherlands) and within 1 week (overseas); every year new consumers find their way to internet and online-sales is still growing 7% per year! The growth of online fashion-sales in Holland is even more spectacular: in 2008 consumers in Holland bought EUR 353 million fashion online, this is 24% more as it was in 2007! Despite the economic slow-down in 2009 the increase was 19%...

 

24) How do I know I can shop save & secured at FashionForTheFamily.com?

FashionForTheFamily is proud to have the best available Hallmark: the Thuiswinkel Waarborg (www.ThuisWinkel.org). All (aspirant) members undergo a severe legal audit. In this way you are secured that a webshop meets all Legal requirements & regulations applicable to the law ‘verkopen-op-afstand’ (distance-sales). Composed by the Ministry of Economic Affairs reviewd by the Raad van Accreditatie (the Dutch Accreditation Board). Each ThuisWinkel-member shows the logo on the home-page, check it out by clicking on this logo to obtain the official Certificate of the webshop (you will be automatically re-routed to the extended secured part of the ThuisWinkel.org website).

Our General Conditions of Sales are created as a result of consultations between the Nederlandse Thuiswinkel Organisatie (Dutch Home-shopping Association) and the Consumentenbond (The Consumer Union) as a result of the Coördinatiegroep Zelfreguleringsoverleg (CZ, Coordination-group consultation about Self-regulation) of the Sociaal Economische Raad (SER, The Social & Economic Board in The Netherlands, a governmental institution).

- FashionForTheFamily offers its customers the highest level of security & safety on internet with regard to privacy and payment-traffic through our own SSL-certificate (see question #10).
- We also watch very careful about your privacy (your personal data): see our Privacy Statement.

 

25) Why I should order a minimum of € 25,-?

We ship free of charges to addresses in The Netherlands, however the real admin- and shipping-fees are € 6,95 (that we pay). Similar amount we subsidize for international shipments. Hence you might understand that orders below a value of € 25,- would cause that such an order generates a loss for us.

Suppose you buy a shirt of € 19,95. We pay a 19% VAT, which represents almost € 4,-. On top of that there is the standard € 6,95 and we need to pay the bank for each transaction the bank-costs of at least € 1,-, a figure that can increase to 6% of the invoice-value. It is self-explanatory such order will generate a loss for us. Moreover if you realise that we want to ive our customers the service they need (in The Netherlands including our merchandize return service and for our international customers the extra shipping-costs in case we need to replace articles).

Therefore we kindly ask for your understanding that we implemented a small ‘entrance-barrier’ in order to create a workable situation and to provide our customers the best service they deserve.

 

26) I want to send someone a present. Can you gift-wrap my order and ship it straight?

Yes, we can! Suppose you are not in the position to buy a present in the local stores and you do like to give a nice and special present to your friends. We offer you the opportunity with our gift-wrap service regardless where you are on this planet!

We offer you the opportunity to wrap your order in gift-wrap-paper and to ship it straight to the address of your friends you advise us along with a personal note that you enter in the system during the order-process. This service is called: ‘Gift Wrap’. Your friend receives from us your order in gift-wrap as a present with your personal note. It’s so easy!

You only pay us € 1,- extra for this service.

*** Condition: we can’t offer you our gift-wrap-service in case you pay us with credit-card or via PayPal.

 

27) The Tell-a-Friend Sponsor Program: I know a few friends that I would like to recommend FashionForTheFamily.com, how should I proceed? 

That’s why we created a special referral program called: Tell-a-Friend Sponsor Program. You help us and we help you! This program actually is a sponsorprogram as well where you both get a Voucher of € 5,-!

Log in and click on the left column My Account under the Tell-a-Friend Sponsor Program. In case the person(s) you would like to recommend are not yet registered (or were) or already recommended by another person under this program, not having the same address as you have and place an order with us within 14 days, you not only receive automatically a Voucher of € 5,- but your sponsored friend(s) too!
- To sponsor friend you need to have ordered at least 1 order with us.

It’s simple and easy, there are no costs nor consequences involved to participate in our Tell-a-Friend Sponsor Program; we like to satisfy and please you!